How KLM uses social media as “R&D lab” for customer-centric innovation
KLM: The 3 pillars of successful social media strategy - #SMWF - Marketing Tech News
How Social Media Monitoring positively Impacts the Airlines Industry
KLM takes 'social service' to a new level during its #HappyToHelp week - Havayolu 101
Social Media Strategy Review: The Aviation Sector | Social Samosa
How Top Brands Provide Social Media Customer Service | Sprout Social
Campaign of the Week: KLM, We Are An Airline | Contagious
KEYTA HAWKINS | KLM Headquarters, Amsterdam
KLM takes next strategic social media step with flight info on Twitter and WeChat
Digital Marketing at klm airlines
KLM: We make €25m per year from social media
KLM first airline with verified WhatsApp business account
KLM Royal Dutch Airlines Proves a Winning Social Media Strategy Is All About Customer Service – Fodors Travel Guide
What Has KLM Learned From 5 Years of Social Media Service? - KLM Blog
KLM: Doing social media right? | Information Strategy
KLM Airlines: from crisis to social media success | HSTalks
Social media marketing lessons from KLM | Smart Insights
KLM does it again! How the airline are maintaining their lead at the front of the race for corporate social media excellence | Reuters Events | Marketing
IEDGE – KLM Social Media strategy
How KLM Airlines Marketing Uses Social Media for Winning Campaigns
KLM Launches 24Hr Social Media Customer Service With Live Replies Via YouTube, Twitter | The Realtime Report
How KLM Turned Social Media Savvy Into $25 Million
